Facebook Messenger bots are revolutionizing the way businesses market and provide customer service. They offer a personalized and proactive approach to customers, which helps them to boost sales.
They also save time and make it easier for your customers to access your services. They can even complete transactions, make recommendations and help you upsell products from your website within the comfort of their own Messenger chats.
1. Automated response
The best bot on messenger is one that responds to customer queries in a way that feels like speaking with a human rather than a computer. This is because the app maintains a perfect balance between informing the user and holding a relaxed conversation with them.
For example, a fashion brand with a bot would have a chatbot that answers questions about their clothing selection and helps the user learn how to shop online in a natural, friendly, and human-like manner. This is because the bot can learn from the user’s behavior, such as how much time they spend on the platform and what types of questions they ask.
These types of bots are becoming increasingly popular, especially since messaging platforms like Facebook and Kik are allowing brands to use them to engage with consumers on their own apps. As Facebook’s bot store hits 900 million monthly active users, it’s clear that businesses are beginning to realize the value of using bots in their marketing efforts.
With the right bots, brands can automate virtually any customer interaction, which is why they should be a part of their overall customer service strategy. If your social media team isn’t able to answer a customer’s query within a timely manner, it could result in a poor experience or even a negative reputation for your business.
In addition to responding to customer queries, messenger bots can help your business grow by generating leads and delivering personalized content experiences. They can also automate the sales process, enabling customers to purchase products and services in an automated way.
There are several bot builder programs available for businesses that want to build their own chatbots. Some are easy to get started, while others require coding knowledge. Some of the better options include Chatfuel, Manychat, and manychat.
2. Auto comment private reply
The auto comment private reply feature of the Messenger Bot App has helped many brands handle their customer inquiries and grow their business. It is the most effective way to connect with your followers, as it can help you respond quickly to a variety of queries and complaints, which helps you build trust.
You can use this feature in a number of ways, including thanking your customers for feedback, offering promo codes or products, and answering FAQs. However, it’s important to remember that the replies you send should sound natural, and not robotic.
To start, you’ll need to set up the comments rule for your bot. This will let you decide whether your bot will reply to all comments, or only those that contain specific keywords. You’ll also be able to create an unlimited number of rules, which will give you flexibility in how your bot responds to different users’ comments.
Once you’ve completed the setup, your bot will automatically reply to any comments on your page. You can choose to do this as a public response in comments, or a private message on Facebook Messenger.
One of the most exciting things about this feature is that you can customize your replies to include text, images or stickers. This helps you make sure that your users see the full impact of your bot when they first engage with it.
There are a number of third-party platforms that can help you build your own bots for messenger. These services offer free versions that are easy to use and don’t require any coding skills. Some also offer a paid version with added features like audience insights, priority support and data management tools.
3. Scheduled messages
Scheduled messages are a great way to make sure that you stay on top of important conversations and don’t miss out on anything. This is especially helpful if you’re busy and can’t always keep track of your messages.
A free app called Scheduled can help you schedule texts to be sent at a later date and time. However, it requires you to give the app access to your contacts. This can be a bit of an inconvenience, but it’s an easy workaround.
You can also opt for the Premium version of the app, which will automatically send your scheduled message at the time you set it to be sent. The app also offers a reminder option to remind you when it’s time to schedule your messages.
Using the Scheduled app, you can automatically send text messages to your contacts on Facebook Messenger. You can even customize your text to include certain information.
In addition, you can send the same message to multiple people, so that everyone on your list gets the same message at the same time. This is a great feature to have in your toolkit as it saves you a lot of time.
The best part about this feature is that you can customize it to your liking. For example, if you’re a health professional, you can create a bot that will help your clients with their queries about their medical conditions.
Another good use for the scheduled messages feature is if you’re a business owner and want to automate communication. This is especially useful if you’re sending out newsletters or other promotional emails to your audience.
4. Real-time analytics
The real-time analytics feature of the Messenger Bot App allows you to get the most out of your messaging campaigns. This includes the ability to track user behavior and conversion rates.
It also helps you identify cross-selling and up-selling opportunities. This will allow you to target and nurture your leads and improve your customer service.
In addition, this platform also allows you to send ads on messenger, as per your parameters. This feature makes it the best bot on messenger for e-commerce businesses.
You can also automate follow-ups after successful sales or subscriptions. This is great for boosting your email marketing results and increase brand awareness.
Moreover, these tools are very easy to use and don’t require any technical expertise. This is an excellent choice for small business owners who want to save time on their marketing efforts and increase the conversion rates of their Facebook campaigns.
As we mentioned, people are always looking for new ways to communicate with brands and companies. With over a billion messages sent every month, messaging is one of the most popular forms of communication today.
Therefore, it’s important for marketers to consider integrating a messenger bot into their customer support strategy. This will help them save time, money and effort in handling repetitive questions, and will also provide them with 24X7 customer support.
In addition, a messenger bot will allow you to reach out to your audience directly and educate them about your products and services. This will enable you to build brand loyalty and grow your business.
If you are thinking about using a messenger bot for your business, it is important to choose the right platform. You can start with a free chatbot builder, like ManyChat. But if you want more advanced features like automated response and scheduling, you should opt for a paid version of the app.
5. Customization
The customization feature of the Messenger Bot App is a great way to personalize your bot and make it stand out from other brands on Messenger. It allows you to add a logo, custom domain, and tracking to your bot. Additionally, you can change the appearance of your bot by changing its color and background. This is a great way to personalize your messenger experience and create a more engaging conversation with customers.
The customization of your bot is important because it allows you to establish expectations from your audience and send relevant prompts that keep the interaction helpful. One way to do this is by naming your bot and defining a core use case.
Another way to customize your bot is by adding a welcome message. This message is typically sent at the beginning of a conversational flow and is meant to set expectations for your users. It also gives them a brief description of the chatbot and its core features. This can help them feel more confident when talking with your bot.
Facebook has also introduced a number of ways for businesses to connect with their users on Messenger, including messenger codes and shortlinks. These tools can allow you to offer a seamless and convenient customer service experience on Messenger, while also strengthening your brand’s reputation and trustworthiness. With these tools, you can build a strong and sustainable relationship with your customers that lasts for years to come.